Frequently Asked Questions

Common questions about our community and memory care facility 


Here you will find some of our most frequently asked questions and answers. Please do not hesitate to call if your question is not here; we will be more than happy to help you. 

Q: What type of care do you offer at Gordon Manor?

A: We offer assisted living services that include assistance with the Activities of Daily Living (ADLs) (i.e., prompting, supervision and assistance with bathing, grooming, and dressing). All members of our staff are trained in up-to-date dementia care techniques and we have a dementia waiver. 

We are happy to:

We are not:
  • A medical facility and thus do not provide medical care
  • A skilled nursing facility

Q: Does Just Like Family have any affiliations or licensure that qualify you to care for the elderly?

A: Our Gordon Manor community is Residential Care Facilities for the Elderly (RCFEs) appointed and are licensed by the State of California to care for the elderly. Included in our license is the authorization to:
  • Care for people with cognitive impairment (including dementia)
  • Care for people on hospice
  • Care for people with certain types of health conditions
  • You can contact us to inquire about specific types of conditions
  • Manage medications

Q: What makes Just Like Family communities different from other retirement options?

A: We are here for people who need care and supervision and prefer a family home-like setting. Our units are comfortable, furnished, private rooms with a bathroom. We charge a straight monthly fee (or daily for temporary/respite stays) and do not require any buy-in fees, community fees, level of care fees (except for hospice), or deposits.

Q: How are your employees trained to offer professional care to the elderly?

A: Prior to working on the floor, our staff undergoes a specially designed initial training program that combines classroom learning and hands-on training. We also provide an ongoing in-service training program for all of our staff that keeps us apprised of the best practices, regulations, and research in care giving.

Q: How can I be sure my loved one will be safe in your care?

A: At our facilities, our administrative staff takes full responsibility in the care of your loved one. Our administrative staff knows every resident and every family member involved. Our care staff works as a team and there are always multiple staff members that know each resident’s specific care needs. We call you to inform you of every concern and incident involving your loved one, and if you have a question or concern we respond to it right away.

Q: What do you do to keep my loved one as active and engaged in life as they can be at this stage in their life?

A: We do a thorough assessment of each resident’s personal preferences, abilities, and interests. We interview the resident and their family to understand the whole person including his or her life history and any special needs and concerns.

We have a range of activities that are part of our daily routine, such as exercise, music, and dining, that engage even the most reluctant of residents. We also personalize our activities to meet the needs and interests of our individual residents. We use tools like activity profiles and participation records to monitor each resident’s engagement and help direct our activities programming.

Our activities program draws upon our close affiliation with the many community groups and volunteer organizations in our area including the local senior centers, social clubs, school groups, and churches. We host school fundraisers, senior community events, music recitals, and other community events.

Q: Whom can I talk to at Just Like Family when I have questions or concerns about my family member or loved one?

A: Our administrators and their assistants are always available to discuss any questions or concerns, in person, by phone, or email.

Q: If, or when, my loved one needs immediate medical attention, where do they go and how will they be transported?

A: If a resident needs emergency medical attention, we immediately call 911 and support the emergency personnel. We are located 5-7 minutes away from two local hospitals. There are also a few local primary care physicians who visit our facilities to see their patients. We contract with transportation companies to transport our residents to their doctor appointments and other off-site activities for an additional fee. Our staff will accompany the resident should this be required.

Q: How do I start the enrollment or application process so my family member can start living in your community?

A: Give us a call, come by for a visit, or email us to discuss your individual needs or request an information packet to review.
CALL (650) 542-0578 TODAY IF YOU HAVE ANY FURTHER QUESTIONS. 
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